The 2 a.m. burst-pipe call. Sell every plumber the answer, under your name.
At 2 a.m. the burst pipe hits voicemail; the job goes to whoever answers. Your voice AI agent answers under your name and gets the on-call tech on the line.
Luis Navarro - 120 briefed, on the line
A day on Thornbury’s line.
Every call a home service company can’t afford to miss, answered under your name.
- 2:04AMSee this call ↓
The 2 a.m. burst pipe.
Voicemail. By morning the homeowner has hired whoever answered.
Your agentAnswers at once, any hour. A burst pipe or no heat is a warm transfer to the on-call tech, who hears a briefing first.
Bring it upWhen the owner says on-call is burning out their best tech.
- 9:40AM
“Is the tech on the way?”
Every one pulls the dispatcher off dispatch.
Your agentAnswers hours and the trip fee from the company’s pages. “Is the tech on the way?” goes to the Dispatch queue, where the schedule is.
Bring it upWhen the dispatcher is also the receptionist.
- 1:15PM
July. Every AC in town quits.
The dispatcher is on the phone all day and the schedule falls behind.
Your agentBooks a Diagnostic Service Call with a two-hour window on the company’s Cal.com calendar, quotes the trip fee, and texts a confirmation from its number.
Bring it upWhen they mention the summer rush, or the first cold snap.
Three calls Thornbury would have lost, answered under your name. On its September minutes, a day on its line is about 44 minutes: $19.80 at $0.45 a minute, on top of $99 a month.
What callers hear.
Water through a kitchen ceiling at 2 a.m. The homeowner calls Thornbury Plumbing & Air, whose phones and agent come from Halyard Telecom, a NetSapiens service provider.
- 2:04 AM
The after-hours line answers under Thornbury’s number.
After six, the answering rule points the line at Thornbury’s second agent, After-Hours Dispatch, extension 40001.
- 2:05 AM
It briefs the on-call tech, then connects.
A warm transfer through Halyard’s PBX: Luis hears who is calling and why before the caller does.
- 7:30 AM
In the inbox by morning.
Recording, transcript and summary, marked transferred, in Thornbury’s inbox inside Halyard’s portal; the minutes on Halyard’s usage.
After-Hours Dispatch’s call for Thornbury Plumbing & Air, as Halyard Telecom’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Thornbury Plumbing & Air and After-Hours Dispatch moved to the Emergency scenario. After-Hours Dispatch warm-transferred the call to Luis Navarro (extension 120).
Thornbury runs two agents: Greer by day, After-Hours Dispatch on its own extension at night. Sell the second extension: one more line item on a seat you already bill.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute; you set your own. Here is what Thornbury would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each company pays you $688.50 a month ($99 + 1,310 min × $0.45)
At the recommended price, that is $5,575 to $8,195 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for home services.
What the agent connects to today. More on the way.
Cal.com
Service calls booked during the call with an arrival window: Diagnostic Service Call, two hours, or Seasonal HVAC Tune-Up.
Your NetSapiens PBX
Warm transfers to the on-call tech, briefing first; the Dispatch queue; a second after-hours agent on its own extension.
We set up the warm-transfer trunk.
Texting, through your Bandwidth account
Confirmations and arrival windows by text from the company’s own number; message-taken alerts to the office by email or text.
Your own Bandwidth messaging account, with a number per company.
Google Business Profile
Setup reads trades, service area and hours from the company’s listing or website; the trip fee comes from its files.
Questions providers ask about home services.
Short, true answers. The agent answers most of them itself on a call.
Emergencies on the company’s list get a warm transfer to the on-call tech, briefing first; the rest book for morning. If he can’t take it, the caller comes back to the agent, which takes a message and alerts the office.
Only what the company puts in its knowledge base: the trip fee, a tune-up price, the service area. Estimates stay with the tech.
No. It books visits on the company’s Cal.com calendar and transfers to the Dispatch queue; the dispatcher still dispatches. It connects to ServiceTitan, Jobber or BuildOps but doesn’t create or change jobs there. Any MCP server can be attached.
Every call is in the inbox in your portal by morning: recording, transcript, summary and whether it was transferred. Insights shows what callers wanted and why calls failed; keyword and sentiment alerts go out right after a call.
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