The 7:55 a.m. toothache call. Sell every practice the answer, under your name.
The front desk opens at eight, so the patient in pain calls the next practice. Your voice AI agent answers under your name and books the visit on the calendar.
2 open slots: 9:30 AM, 1:15 PM
to (614) 555-0186
A day on Larkhaven’s line.
Every call a dental or medical practice can’t afford to miss, answered under your name.
- 7:55AMSee this call ↓
The 7:55 a.m. toothache.
The desk is in at eight; the patient in pain calls the next practice.
Your agentAnswers any hour. Runs the practice’s Emergency Visit scenario: books an open slot from its Cal.com calendar while the caller holds and texts a confirmation.
Bring it upWhen the owner says “we open at eight.”
- 8:40AM
Monday morning, two lines, one person.
Hold music until the caller hangs up; a new patient never booked.
Your agentBooks cleanings, physicals and new-patient exams. Answers “taking new patients?” and “do you take Delta Dental?” from the practice’s own pages.
Bring it upWhen they mention hold times, or the second line they never added.
- 2:30PM
Refills, results and insurance, all afternoon.
Every one pulls the desk away from the patient in front of it.
Your agentRefills and results it never answers: name, number and reason, then a warm transfer to the nurse, briefed first. Insurance it answers from its pages.
Bring it upWhen the owner says the phone keeps the desk from its patients.
Three calls Larkhaven would have lost, answered under your name. On its September minutes, a day on its line is about 32 minutes: $14.40 at $0.45 a minute, on top of $99 a month.
What callers hear.
A new patient with a cracked molar calls Larkhaven Family Dentistry five minutes before the desk opens. Larkhaven’s phones and agent come from Halyard Telecom, a NetSapiens service provider.
- 7:55 AM
Greer answers under Larkhaven’s number.
The practice’s morning answering rule points the line at Greer’s extension, 40000, until the desk signs in.
- 7:55 AM
It reads the calendar while the caller holds.
The Emergency Visit scenario checks Larkhaven’s Cal.com calendar and offers the two open slots.
- 7:56 AM
Booked, texted, filed.
9:30 with Dr. Kessler; a confirmation texted from the practice’s number; recording and summary in the inbox.
Greer’s call for Larkhaven Family Dentistry, as Halyard Telecom’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Larkhaven Family Dentistry and Greer moved to the Emergency Visit scenario. Greer checked availability, booked an appointment (Fri 9:30 AM with Dr. Kessler) and texted the caller.
Open the practice’s domain in your portal: the activation screen shows thirty days of its missed calls beside a trial at your price. Walk in with their number, not ours.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute; you set your own. Here is what Larkhaven would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each practice pays you $526.50 a month ($99 + 950 min × $0.45)
At the recommended price, that is $4,315 to $6,215 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for dental and medical.
What the agent connects to today. More on the way.
Cal.com
Bookings on the practice’s calendar during the call: New Patient Exam & Cleaning, Emergency Visit, Same-Day Sick Visit.
Your NetSapiens PBX
Deployed in three clicks on its own extension. Transfers to the front desk queue, nurse line or staff by name.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Appointment confirmations and a directions link by text from the practice’s own number; two-way texting in the same inbox.
Your own Bandwidth messaging account, with a number per practice.
Google Business Profile
Setup reads services and hours from the practice’s listing or website; the insurance plans it accepts come from its files.
Questions providers ask about dental and medical practices.
Short, true answers. The agent answers most of them itself on a call.
It runs the practice’s Emergency Visit scenario: books the slot on the Cal.com calendar, or transfers to the front desk queue on request. The practice writes the playbook, including what to say when someone needs more than an appointment.
It doesn’t answer them or look anything up. It takes a name, number and reason, then warm-transfers to the nurse. If she can’t take it, the caller comes back to the agent, which takes a message and alerts staff.
No. It asks for a name, number and reason for the visit, and books on the practice’s Cal.com calendar. Practice-management and medical records aren’t connected today. Recording links expire after an hour. Specific compliance requirements? Bring them to the demo.
Yes. It speaks 25+ languages, Spanish included, and answers in the language the caller uses. Nothing to set up.
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