The 7:40 p.m. no-heat call. Sell every HVAC company the answer, under your name.
After five on a January night, the no-heat call goes to whoever answers. Your voice AI agent quotes the after-hours fee and briefs the on-call tech, under your name.
Ed Lundgren - 120 briefed, on the line
A day on Fenwick’s line.
Every call an HVAC company can’t afford to miss, answered under your name.
- 11:10AM
“How much for a new furnace?”
The comfort advisor is on another estimate, and the call rings out.
Your agentAsks the system’s age and the size of the house, then books a free in-home estimate with the comfort advisor. It never quotes a system.
Bring it upWhen the owner says the advisor is always in somebody’s basement.
- 2:35PM
The October tune-up call.
Every tech is on an install; the easiest call of the year rings out.
Your agentBooks a Furnace Tune-Up while the caller holds and quotes what the visit covers. The shoulder-season calendar fills without the dispatcher.
Bring it upWhen the owner says the shoulder season is the slow stretch.
- 7:40PMSee this call ↓
The 7:40 p.m. no-heat call.
The shop closed at five. The first company that answers gets the emergency visit.
Your agentAnswers at once, any hour. Quotes the after-hours fee before a truck rolls; “send someone” is a warm transfer to the on-call tech, briefed first.
Bring it upWhen the owner says winter’s best calls come after five.
Three calls Fenwick would have lost, answered under your name. On its September minutes, a day on its line is about 36 minutes: $16.20 at $0.45 a minute, on top of $99 a month.
What callers hear.
A furnace quits at 7:40, after Fenwick Heating & Cooling closed. Fenwick’s phones and agent come from Bramblelink MSP, a managed service provider that runs its customers’ phones on NetSapiens.
- 7:40 PM
Briar answers under Fenwick’s number.
After five, the answering rule points the line at Briar’s extension, 40000.
- 7:42 PM
It quotes the fee, then briefs Ed.
A warm transfer through Bramblelink’s PBX: Ed hears who is calling and why before the call connects.
- 7:30 AM
In the inbox by morning.
Recording, transcript and summary, marked transferred, in Fenwick’s inbox inside Bramblelink’s portal; the minutes on Bramblelink’s usage.
Briar’s call for Fenwick Heating & Cooling, as Bramblelink MSP’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Fenwick Heating & Cooling and Briar moved to the No Heat scenario. Briar warm-transferred the call to Ed Lundgren (extension 120).
If your portal’s activation screen shows missed calls peaking after five, pitch no-heat; mid-morning, pitch tune-ups. Add both prices to the knowledge base before the demo, so it quotes them.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Fenwick would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each company pays you $589.50 a month ($99 + 1,090 min × $0.45)
At the recommended price, that is $4,805 to $6,985 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for HVAC.
What the agent connects to today. More on the way.
Cal.com
Visits booked during the call: Furnace Tune-Up, Free Replacement Estimate and Furnace Diagnostic as event types.
Your NetSapiens PBX
Deployed in three clicks. Answers after five; a warm transfer to the on-call tech; the comfort advisor by name.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Confirmations texted from the company’s own number; message-taken alerts to the on-call tech and the office by email or text.
Your own Bandwidth messaging account, with a number per company.
Google Business Profile
Services, service area and hours come from the listing; the after-hours fee and tune-up price from the files it adds.
Questions providers ask about HVAC companies.
Short, true answers. The agent answers most of them itself on a call.
No. It asks only the questions the company has written, such as whether the thermostat is set to heat and the breaker is on, and the tech hears a briefing before the call connects. The diagnosis stays with the tech.
That is the company’s call. With the fee in the knowledge base, the caller hears it before the tech is called and decides between tonight and the morning. Without it, the agent says the tech quotes on arrival.
Not by itself: it doesn’t look up a plan. The company writes its plan terms into the knowledge base and the agent answers from those. On ServiceTitan, Jobber or BuildOps it connects to the account but doesn’t change jobs there.
Yes. The company adds a No Cool scenario beside No Heat, with the same after-hours fee and warm transfer to the on-call tech, and an AC tune-up as another Cal.com event type. One agent answers both seasons.
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