The 11:30 p.m. locked-out call. Sell every locksmith the answer, under your name.
Nobody leaves a voicemail from a porch at 11:30; she calls the next number. Your voice AI agent takes the address and briefs the on-call locksmith, under your name.
Ramon Ibarra - 120 briefed, on the line
A day on Brasswick’s line.
Every call a locksmith can’t afford to miss, answered under your name.
- 10:15AM
The 10:15 a.m. rekey call.
Both hands in a door; the landlord with a Friday turnover books whoever answers.
Your agentAsks how many doors and when the tenant moves in, then books the Rekey & Lock Change while the caller holds and texts a confirmation.
Bring it upWhen the owner mentions landlords, turnovers, or a truck that’s the office.
- 4:40PM
“How much to get me in?”
She is comparing three numbers, and the locksmith can’t pick up.
Your agentQuotes the service-call fee, never a total it can’t see; the locksmith quotes before he starts. “Is Ramon in?” is a warm transfer.
Bring it upWhen the owner says half his calls are price checks.
- 11:30PMSee this call ↓
The 11:30 p.m. lockout.
Nobody leaves a voicemail from a porch; the job goes to the next number.
Your agentTakes what is locked, the address, a number; reads the shop’s ID line. No step for getting in: a warm transfer to the on-call locksmith.
Bring it upWhen the owner says the on-call phone lives on his nightstand.
Three calls Brasswick would have lost, answered under your name. On its September minutes, a day on its line is about 18 minutes: $8.10 at $0.45 a minute, on top of $99 a month.
What callers hear.
A woman locked out at 11:30 calls Brasswick Lock & Key. Its phones and agent come from Quarrystone IT, an IT company that runs its customers’ phones on NetSapiens.
- 11:30 PM
Ottilie answers under Brasswick’s number.
After six, the answering rule points the shop’s line at Ottilie’s extension, 40000.
- 11:31 PM
It briefs the on-call locksmith, then connects.
A warm transfer through Quarrystone’s PBX: Ramon hears who is calling and why before the call connects.
- 7:30 AM
In the inbox by morning.
Recording, transcript and summary, marked transferred, in Brasswick’s inbox inside Quarrystone’s portal; the minutes on Quarrystone’s usage.
Ottilie’s call for Brasswick Lock & Key, as Quarrystone IT’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Brasswick Lock & Key and Ottilie moved to the Lockout scenario. Ottilie warm-transferred the call to Ramon Ibarra (extension 120).
Owners worry about opening a door for the wrong person, so sell the script and the record. Put the owner’s ID rule, in his words, into the Lockout scenario.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Brasswick would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each locksmith pays you $346.50 a month ($99 + 550 min × $0.45)
At the recommended price, that is $2,915 to $4,015 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for locksmiths.
What the agent connects to today. More on the way.
Cal.com
Routine jobs booked during the call: Rekey & Lock Change and Car Key Replacement as event types.
Your NetSapiens PBX
Deployed in three clicks. A warm transfer to the on-call locksmith; the Office queue; staff by name.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Confirmations texted from the shop’s number; message-taken alerts to the owner or the on-call locksmith by email or text.
Your own Bandwidth messaging account, with a number per shop.
Google Business Profile
Services, address and hours come from the listing; the service-call fee and the ID rule from the files it adds.
Questions providers ask about locksmiths.
Short, true answers. The agent answers most of them itself on a call.
No. The Lockout scenario has no step for getting in and none for deciding ownership: it takes the address, what is locked and a number, then hands the call to a person. The locksmith checks ID at the door.
The caller comes back to the agent, which takes a message: the address, what is locked and a callback number. The message-taken alert reaches the owner by email or text while the caller is still on the line.
Only what the shop puts in its knowledge base: the service-call fee, the service area, the hours. It doesn’t guess a total it can’t see. The shop’s own script has the locksmith quote the full price before he starts.
Yes. It speaks 25+ languages, Spanish included, and answers in the language the caller uses. Nothing to set up: it follows the caller, even on a porch at midnight.
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