The 9:40 p.m. Sunday leak call. Sell every property manager the answer, under your name.
The Sunday-night leak hits voicemail nobody checks until Monday; water reaches the unit below. Your voice AI agent answers under your name and hands it to the on-call coordinator, briefed.
Jordan Mbeki - 103 briefed, on the line
A day on Fernhollow’s line.
Every call a property management company can’t afford to miss, answered under your name.
- 8:50AM
“Did anyone get my repair request?”
Plus rent dates and the pet policy, all week, pulling the office away.
Your agentAnswers rent dates and the pet policy from the company’s pages. A routine repair becomes a message with unit and problem, alerting the office.
Bring it upWhen they mention rent-day calls, or a desk that doubles as leasing.
- 11:15AM
Saturday. The agent is out showing.
Voicemail while she is in a unit; the prospect calls the next listing.
Your agentBooks a Self-Guided Showing on the company’s Cal.com calendar and texts a confirmation. With AppFolio connected, it answers “is the two-bedroom open?” from real vacancies.
Bring it upWhen they mention a vacancy that sat too long, or Saturday showings.
- 9:41PMSee this call ↓
The Sunday-night leak.
Voicemail until Monday. The water runs all night.
Your agentAnything on Fernhollow’s emergency list, a ceiling leak or no heat, is a warm transfer to the on-call coordinator, briefed first. A drip can wait.
Bring it upWhen the owner says the on-call phone never leaves the coordinator’s pocket.
Three calls Fernhollow would have lost, answered under your name. On its September minutes, a day on its line is about 50 minutes: $22.50 at $0.45 a minute, on top of $99 a month.
What callers hear.
A tenant with water through her bathroom ceiling calls Fernhollow Property Management. The company’s agent comes from Bramblelink MSP, a managed service provider that runs its customers’ phones on NetSapiens.
- 9:41 PM
The maintenance line answers under Fernhollow’s number.
After five, and all weekend, the answering rule points the maintenance number at Fernhollow’s second agent, extension 40001.
- 9:42 PM
It briefs the on-call coordinator, then connects.
A warm transfer through Bramblelink’s PBX: Jordan hears the unit and the problem before the tenant does.
- 8:00 AM
Waiting in the inbox on Monday.
Recording, transcript and summary, marked transferred, in Fernhollow’s inbox inside Bramblelink’s portal; the minutes on Bramblelink’s usage.
Maintenance Line’s call for Fernhollow Property Management, as Bramblelink MSP’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Fernhollow Property Management and Maintenance Line moved to the Maintenance Emergency scenario. Maintenance Line warm-transferred the call to Jordan Mbeki (extension 103).
Property managers answer to building owners, so sell the record too: every after-hours call is in the inbox by Monday. When the owner asks about Sunday night, it’s there.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute; you set your own. Here is what Fernhollow would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each company pays you $769.50 a month ($99 + 1,490 min × $0.45)
At the recommended price, that is $6,205 to $9,185 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for property management.
What the agent connects to today. More on the way.
Cal.com
Showings booked on the company’s calendar during the call: Self-Guided Showing, 30 minutes, while the prospect holds.
AppFolio
Searches vacant units by bedrooms, rent, pets, address or move-in date; reads out up to five. Listings refresh about hourly.
The company’s AppFolio account; today it attaches from the web editor, not the plugin.
Your NetSapiens PBX
Warm transfers to the on-call coordinator; Leasing and Maintenance queues; staff by name; a second agent on its own extension.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Showing confirmations and links by text from the company’s own number; message-taken alerts to the office by email or text.
Your own Bandwidth messaging account, with a number per company.
Questions providers ask about property managers.
Short, true answers. The agent answers most of them itself on a call.
The tenant comes back to the agent, which takes a message and alerts the office by email or text while the tenant is still on the line. The recording and summary are in the inbox by Monday.
No. It takes name, unit and problem as a message and alerts the office; the team enters the work order. It doesn’t dispatch or write to property-management systems. AppFolio is connected for leasing search; any MCP server can be attached.
Yes, with AppFolio connected. It searches the company’s vacant units, reads out up to five with rent, availability and amenities, and books the showing on the Cal.com calendar. Today the search attaches from the web assistant editor, not the plugin.
Yes. It speaks 25+ languages, Spanish included, and answers in the language the caller uses. Nothing to set up.
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