Privacy Policy

Welcome to Voxtell. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform and related services. By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices.

We collect several types of information to provide and improve our services: • Account Information: When you create an account, we collect your name, email address, company name, and contact details. • Usage Data: We automatically collect information about how you interact with our platform, including features used, session duration, and performance metrics. • Voice Data: When you use our voice AI services, we may process audio recordings and transcriptions to deliver and improve our services. • Technical Data: We collect device information, IP addresses, browser type, and operating system details for security and optimization purposes.

We use the information we collect for the following purposes: • To provide, maintain, and improve our voice AI platform and services. • To personalize your experience and deliver relevant content and features. • To communicate with you about updates, security alerts, and support messages. • To analyze usage patterns and optimize platform performance. • To detect, prevent, and address technical issues and security threats. • To comply with legal obligations and enforce our terms of service.

We do not sell your personal information. We may share your information in the following circumstances: • Service Providers: We work with trusted third-party companies that help us operate our platform, such as cloud hosting providers and analytics services. • Legal Requirements: We may disclose information if required by law, court order, or government request. • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. • With Your Consent: We may share information for other purposes with your explicit consent.

We use cookies and similar tracking technologies to enhance your experience: • Essential Cookies: Required for the platform to function properly, including authentication and security features. • Analytics Cookies: Help us understand how visitors interact with our platform so we can improve our services. • Preference Cookies: Remember your settings and preferences for a personalized experience. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

We implement industry-standard security measures to protect your information: • All data is encrypted in transit using TLS/SSL protocols. • Data at rest is encrypted using AES-256 encryption. • We conduct regular security audits and vulnerability assessments. • Access to personal data is restricted to authorized personnel only. • We maintain comprehensive logging and monitoring systems. While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information: • Access: Request a copy of the personal data we hold about you. • Correction: Request that we correct inaccurate or incomplete information. • Deletion: Request that we delete your personal information, subject to legal requirements. • Portability: Request a copy of your data in a portable format. • Objection: Object to certain processing of your personal information. To exercise these rights, please contact us using the information provided below.

If you have questions about this Privacy Policy or our data practices, please contact us: • Email: privacy@voxtell.com • Address: Voxtell, Inc. We will respond to your inquiry within 30 days. For urgent privacy concerns, please indicate this in your message. This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.