The 6:10 a.m. no-hot-water call. Sell every plumber the answer, under your name.
At 6:10 the shop is dark, and the cold-shower call goes to whichever plumber answers. Your voice AI agent picks up, under your name, and books the first morning window.
2 open windows: 8:00 AM, 10:00 AM
to (937) 555-0151
A day on Millrace’s line.
Every call a plumber can’t afford to miss, answered under your name.
- 6:10AMSee this call ↓
The 6:10 a.m. cold shower.
The shop opens at 7:30. The household calls down the list until someone answers.
Your agentAnswers before the shop opens. Water on the floor is a warm transfer to the on-call plumber. Everything else books the first Water Heater Diagnostic.
Bring it upWhen the owner says the first call is always a cold shower.
- 10:05AM
The call from under the sink.
The owner is the plumber. Both hands in a drain, every call to voicemail.
Your agentAnswers while he is under the house. “Is Gus there?” is a warm transfer to him; the supply house goes to the Office queue.
Bring it upWhen the owner picks up with a wrench in the other hand.
- 1:20PM
The water-heater price shopper.
Three plumbers get the call. The one that picks up gets the visit.
Your agentQuotes the diagnostic fee and the brands it installs from the knowledge base, never a replacement price. It books a Replacement Estimate with the estimator.
Bring it upWhen the owner says he returns the replacement calls at night.
Three calls Millrace would have lost, answered under your name. On its September minutes, a day on its line is about 29 minutes: $13.05 at $0.45 a minute, on top of $99 a month.
What callers hear.
A homeowner with no hot water calls Millrace Plumbing & Drain at 6:10, before the shop opens. Millrace gets its phones and agent from Halyard Telecom, a NetSapiens service provider.
- 6:10 AM
Greer answers under Millrace’s number.
Until the shop opens at 7:30, the answering rule points the line at Greer’s extension, 40000.
- 6:12 AM
No Hot Water, then the first open window.
Gas or electric, how old the tank is; then the morning’s open windows on Millrace’s Cal.com calendar.
- 7:30 AM
The office opens to a booked call.
8:00 to 10:00 booked; a confirmation texted from Millrace’s number; the recording and a summary in Halyard’s portal.
Greer’s call for Millrace Plumbing & Drain, as Halyard Telecom’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Millrace Plumbing & Drain and Greer moved to the No Hot Water scenario. Greer checked availability, booked an appointment (Wed 8:00 AM, Water Heater Diagnostic) and texted the caller.
Ask which number is on the vans, and when the shop starts answering it. If your portal’s activation screen shows missed calls peaking before opening, that is the pitch.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Millrace would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each company pays you $490.50 a month ($99 + 870 min × $0.45)
At the recommended price, that is $4,035 to $5,775 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for plumbing.
What the agent connects to today. More on the way.
Cal.com
Visits booked during the call with an arrival window: Water Heater Diagnostic, Replacement Estimate and Drain Cleaning as event types.
Your NetSapiens PBX
Deployed in three clicks. Answers before the shop opens; a warm transfer to the on-call plumber; staff by name.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Confirmations texted from the company’s own number; message-taken alerts to the on-call plumber and the office by email or text.
Your own Bandwidth messaging account, with a number per company.
Google Business Profile
Trades, service area and hours come from the listing; the diagnostic fee and shut-off page from the files it adds.
Questions providers ask about plumbing companies.
Short, true answers. The agent answers most of them itself on a call.
Only what the company writes down. A short page on finding the main shut-off goes into its knowledge base, and the agent reads it back, in the company’s own words.
No. It quotes what the company puts in its knowledge base: the diagnostic fee, the brands it installs. A replacement price depends on the tank and the venting, so it books a Replacement Estimate and the estimator gives the number.
On ServiceTitan or Jobber, it connects to the account but doesn’t create or change jobs there; other dispatch software isn’t connected today. It books on Cal.com, and the dispatcher still dispatches. Any MCP server can be attached.
The caller comes back to the agent, which takes a message: a name, an address, a number and what’s wrong. The message-taken alert reaches him and the office by email or text while the caller is still on the line.
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