The 4:50 p.m. “is my car ready?” call. Sell every shop the answer, under your name.
At 4:50 the advisor is at the counter, and the check-engine call goes to the next shop. Your voice AI agent answers under your name and briefs the advisor first.
Tori Bello - 102 briefed, on the line
A day on Ironjack’s line.
Every call an auto repair shop can’t afford to miss, answered under your name.
- 7:10AM
The 7:10 a.m. check-engine light.
The shop opens at 7:30; the driver is already calling around.
Your agentAnswers before opening. Runs the shop’s Check-Engine Diagnostic Drop-Off scenario: books a slot from its Cal.com calendar, quotes the diagnostic fee, texts a confirmation.
Bring it upWhen they say Monday starts with a full voicemail box.
- 12:05PM
“Go ahead on the brakes.”
The yes lands at noon on a phone nobody picks up; the repair waits.
Your agentTakes the approval as a message: name, car, repair, callback number. The message-taken alert reaches the advisor while the caller is still on the line.
Bring it upWhen the owner says the techs are waiting on a yes.
- 4:52PMSee this call ↓
“Is my car ready?” Friday, 4:50.
Status calls tie up the line, and the new customer tries the next shop.
Your agentAnswers hours and pickup rules from the shop’s pages. “Is it ready?” is a warm transfer to the advisor, briefed with the name and car.
Bring it upWhen the owner says “the phone never stops at five.”
Three calls Ironjack would have lost, answered under your name. On its September minutes, a day on its line is about 24 minutes: $10.80 at $0.45 a minute, on top of $99 a month.
What callers hear.
A customer calls Ironjack Auto Repair about her Civic. Ironjack’s phones and agent come from Quarrystone IT, an IT company that runs its customers’ phones on NetSapiens.
- 4:52 PM
Ottilie answers under Ironjack’s number.
The shop’s busy-line rule points the call at Ottilie’s extension, 40000, when both advisors are on the phone.
- 4:52 PM
It briefs the advisor, then connects.
A warm transfer through Quarrystone’s PBX: Tori hears the name, car and question before the call connects.
- 6:00 PM
In the inbox by closing.
Recording, transcript and summary, marked transferred, in Ironjack’s inbox inside Quarrystone’s portal; the minutes on Quarrystone’s usage.
Ottilie’s call for Ironjack Auto Repair, as Quarrystone IT’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Ironjack Auto Repair and Ottilie moved to the Pickup Status scenario. Ottilie warm-transferred the call to Tori Bello (extension 102).
The shop’s activation screen in your portal shows thirty days of its missed calls, and when they peak, beside a trial at your price. Peak at closing? Say so.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute; you set your own. Here is what Ironjack would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each shop pays you $423 a month ($99 + 720 min × $0.45)
At the recommended price, that is $3,510 to $4,950 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for auto repair.
What the agent connects to today. More on the way.
Cal.com
Drop-offs booked during the call: Check-Engine Diagnostic Drop-Off, 30 minutes, or Oil Change & Inspection, 45 minutes.
Your NetSapiens PBX
Deployed in three clicks on its own extension. Warm transfers to the advisor; the Service Desk queue; staff by name.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Drop-off confirmations and a directions link by text from the shop’s own number; message-taken alerts to the advisor.
Your own Bandwidth messaging account, with a number per shop.
Google Business Profile
Setup reads services and hours from the shop’s listing or website; diagnostic fee and pickup rules come from its files.
Questions providers ask about auto repair shops.
Short, true answers. The agent answers most of them itself on a call.
No: shop-management software isn’t connected today. It takes the name and car and warm-transfers to the advisor, briefing first. If she can’t take it, the caller comes back to the agent, which takes a message and alerts the desk.
No. It quotes only what the shop puts in its knowledge base: the diagnostic fee, hours, what it works on. It books the drop-off; the technician diagnoses and the advisor estimates.
The shop writes that scenario. Ironjack’s takes the name, car, location and callback number, then warm-transfers to the advisor or takes a message, alerting the desk while the caller is still on the line. It doesn’t dispatch a tow truck.
Yes. It speaks 25+ languages, Spanish included, and answers in the language the caller uses. Nothing to set up.
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