The 5:55 p.m. “he swallowed something” call. Sell every clinic the answer, under your name.
At 5:55 the technician has a patient; the one call that can’t wait rings out. Your voice AI agent answers under your name and runs the clinic’s own emergency script.
Mateo Ruiz - 120 didn’t answer, caller returned
to (828) 555-0116
A day on Linden Park’s line.
Every call a veterinary clinic can’t afford to miss, answered under your name.
- 10:10AM
The new-puppy call.
A Great Dane is at the counter; the puppy’s owner calls the next clinic.
Your agentAsks species, age and the reason, then books a New Pet Visit and texts a confirmation. “Do you see rabbits?” comes from the clinic’s pages.
Bring it upWhen they mention hold times, or a lobby that never empties.
- 2:25PM
“Are Daisy’s lab results back?”
Plus refills and post-op worries, each pulling a tech out of an exam room.
Your agentIt can’t see the chart, so it answers none. Takes names, number and reason, then a warm transfer to the tech or front desk.
Bring it upWhen the owner says techs live on the phone, not with patients.
- 5:55PMSee this call ↓
The 5:55 p.m. “he swallowed something.”
Five minutes to close, and the one call that can’t wait rings out.
Your agentRuns the clinic’s Pet Emergency script: no medical advice. Asks the pet’s name and what happened, then a warm transfer to the technician, briefed first.
Bring it upWhen the owner says “the worst calls come right at closing.”
Three calls Linden Park would have lost, answered under your name. On its September minutes, a day on its line is about 24 minutes: $10.80 at $0.45 a minute, on top of $99 a month.
What callers hear.
An owner whose dog swallowed a sock calls Linden Park Veterinary Clinic at 5:55. Its agent comes from Quarrystone IT, an IT company that runs its customers’ phones on NetSapiens.
- 5:55 PM
Ottilie answers under Linden Park’s number.
The clinic’s no-answer rule points the call at Ottilie’s extension, 40000, when the front desk can’t pick up.
- 5:56 PM
The script tries a technician first.
The Pet Emergency script asks what happened, then a warm transfer to Mateo, who can’t take it.
- 5:57 PM
Referred, texted, filed.
The hospital’s number from the script, directions texted from the clinic’s number, recording and summary in the inbox.
Ottilie’s call for Linden Park Veterinary Clinic, as Quarrystone IT’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Linden Park Veterinary Clinic and Ottilie moved to the Pet Emergency scenario. Ottilie tried Mateo Ruiz (extension 120) without an answer and texted the caller.
Start with the script. Write Pet Emergency with the clinic’s vet before the demo: what it asks, when it transfers, which hospital it names. It’s the clinic’s script.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Linden Park would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each clinic pays you $418.50 a month ($99 + 710 min × $0.45)
At the recommended price, that is $3,475 to $4,895 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for veterinary clinics.
What the agent connects to today. More on the way.
Cal.com
New Puppy or Kitten Exam, 30 minutes, and Wellness Visit, booked during the call. One event type per doctor.
Your NetSapiens PBX
Deployed in three clicks on its own extension. Warm transfer to a technician; the Front Desk queue; staff by name.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Confirmations and the hospital’s address by text from the clinic’s number; message-taken alerts to the desk by email or text.
Your own Bandwidth messaging account, with a number per clinic.
Google Business Profile
Setup reads services and hours from the clinic’s listing or website; species, vaccine rules and emergency hospital from added files.
Questions providers ask about veterinary clinics.
Short, true answers. The agent answers most of them itself on a call.
No. Linden Park’s script keeps it off advice: nothing on what a pet can eat, what a symptom means or whether to wait. It says only what the clinic wrote down; emergencies get a warm transfer or the named hospital.
The clinic, in its own script, which its veterinarian writes or approves. You or the clinic edit it as a draft, try it in the test panel, and publish. A bad change reverts in one click, with 10 versions kept.
No. It takes a name, a number, the pet’s name and the reason, and books on the clinic’s Cal.com calendar. It doesn’t read or write patient records; practice software isn’t connected today. Specific compliance requirements? Bring them to the demo.
Yes. It speaks 25+ languages, Spanish included, and answers in the language the caller uses. Nothing to set up.
Also forDental and medical·Salons and spas·Fitness studios·Pet grooming·Every industry →
