The 1:45 a.m. roadside call. Sell every tow company the answer, under your name.
At 1:45 the driver is under another car; the caller tries the next company. Your voice AI agent answers under your name and gets the on-call driver on the line.
Ray Kowalczyk - 120 briefed, on the line
A day on Maumee Valley’s line.
Every call a towing company can’t afford to miss, answered under your name.
- 1:45AMSee this call ↓
The 1:45 a.m. roadside call.
The on-call driver is under another car; the stranded caller tries the next company.
Your agentThe company’s script says “if anyone is hurt, call 911 first,” takes location and car, then a warm transfer to the on-call driver, briefed first.
Bring it upWhen the driver can’t hook up a car and answer the phone.
- 8:05AM
“Where did you take my car?”
The car was towed overnight; the owner calls the minute the yard opens.
Your agentAnswers yard hours, release fee and what to bring, and texts the address. “Is my car there?” is a warm transfer to the yard clerk.
Bring it upWhen the clerk says release calls eat the morning.
- 3:30PM
“How much to tow twenty miles?”
The dispatcher is on the radio; the caller takes whoever quotes first.
Your agentQuotes only the company’s rate card: hookup, per mile, minimum. A tow that can wait is booked as a Scheduled Tow; dispatch assigns the truck.
Bring it upWhen the owner says the dispatcher is also the receptionist.
Three calls Maumee Valley would have lost, answered under your name. On its September minutes, a day on its line is about 17 minutes: $7.65 at $0.45 a minute, on top of $99 a month.
What callers hear.
A driver whose car died on I-475 calls Maumee Valley Towing & Recovery at 1:45 on a Sunday. Its agent comes from Halyard Telecom, a NetSapiens service provider.
- 1:45 AM
Greer answers under Maumee Valley’s number.
After the yard closes at six, the answering rule points the main number at Greer’s extension, 40000.
- 1:46 AM
It briefs the on-call driver, then connects.
A warm transfer through Halyard’s PBX: Ray hears who is calling and why before the call connects.
- 7:30 AM
In the inbox by morning.
Recording, transcript and summary, marked transferred, in Maumee Valley’s inbox in Halyard’s portal when the yard opens.
Greer’s call for Maumee Valley Towing & Recovery, as Halyard Telecom’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Maumee Valley Towing & Recovery and Greer moved to the Roadside Call scenario. Greer warm-transferred the call to Ray Kowalczyk (extension 120).
The night is the business. Your portal’s activation screen shows the company’s missed calls and when they come; after midnight, each is a tow someone else got.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Maumee Valley would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each company pays you $324 a month ($99 + 500 min × $0.45)
At the recommended price, that is $2,740 to $3,740 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for towing.
What the agent connects to today. More on the way.
Cal.com
Scheduled Tow, one hour, for a car that can wait. The company opens the times; dispatch assigns the truck.
Your NetSapiens PBX
Deployed in three clicks. After hours the main number points at it; warm transfers to on-call driver or yard clerk.
We set up the warm-transfer trunk.
Texting, through your Bandwidth account
Confirmations and the yard’s address by text from the company’s number; message-taken alerts to the office by email or text.
Your own Bandwidth messaging account, with a number per company.
Google Business Profile
Setup reads service area and hours from the company’s listing or website; rate card and release rules from added files.
Questions providers ask about towing companies.
Short, true answers. The agent answers most of them itself on a call.
No. It collects the location and the car, then a warm transfer to the on-call driver through your PBX. The driver and dispatcher decide who goes and when. Tow-dispatch software isn’t connected today; any MCP server can be attached.
The caller comes back to the agent, which takes a message with the location, the car and a number, and a message-taken alert reaches the office by email or text while the caller is still on the line.
A price, only from the company’s knowledge base: hookup fee, per-mile rate, minimum. An arrival time, no: it can’t see the trucks; the driver gives that. Anything off the rate card becomes a message for the dispatcher.
The company’s script asks for the road, direction, nearest exit or landmark and a callback number; the driver can ask more on the warm transfer. It speaks 25+ languages and answers in the language the caller uses.
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