The 9:20 a.m. after-the-accident call. Sell every body shop the answer, under your name.
At 9:20 the estimator is on another car, and the rear-ended driver calls the next shop. Your voice AI agent answers at once, under your name, and books the estimate.
2 open slots: Wed 8:00 AM, Wed 1:15 PM
to (505) 555-0182
A day on Bexley’s line.
Every call a body shop can’t afford to miss, answered under your name.
- 9:20AMSee this call ↓
The 9:20 a.m. after-the-accident call.
Rear-ended an hour ago, she gets no answer and calls the next shop.
Your agentRuns the shop’s After the Accident script: Bexley’s says “if anyone is hurt, call 911 first,” books a Collision Estimate, and stays off the claim.
Bring it upWhen the owner says customers call an hour after the accident.
- 10:45AM
Adjusters and claim questions, all morning.
Adjusters want the estimator, and customers ask what only their insurer can answer.
Your agentThe shop’s script keeps it off coverage, fault and payouts. A claim question becomes a message with the claim number; the estimator gets the alert.
Bring it upWhen the estimator spends the morning on the phone with adjusters.
- 1:30PM
“Is my car done yet?”
A status call a day per car, each pulling the office manager off paperwork.
Your agentTakes the name and the car, then a warm transfer to the office manager, who hears a briefing first. It never guesses a completion date.
Bring it upWhen the office manager is on status calls from eight to five.
Three calls Bexley would have lost, answered under your name. On its September minutes, a day on its line is about 30 minutes: $13.50 at $0.45 a minute, on top of $99 a month.
What callers hear.
A driver rear-ended an hour ago calls Bexley Collision & Paint. Its agent comes from Quarrystone IT, an IT company that runs its customers’ phones on NetSapiens.
- 9:20 AM
Ottilie answers under Bexley’s number.
The busy-line rule points the call at Ottilie’s extension, 40000, when the front desk is with a customer.
- 9:21 AM
It books the estimate while the caller holds.
Bexley’s script says call 911 first if anyone is hurt, then checks its Cal.com calendar for two slots.
- 9:23 AM
Booked, texted, filed.
Wednesday 8:00 on the calendar; a confirmation texted from Bexley’s number; recording and summary in the inbox.
Ottilie’s call for Bexley Collision & Paint, as Quarrystone IT’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Bexley Collision & Paint and Ottilie moved to the After the Accident scenario. Ottilie checked availability, booked an appointment (Wed 8:00 AM, Collision Estimate) and texted the caller.
Owners worry the phone will misspeak on a claim. Start with the script: Bexley’s keeps it off coverage, fault and payouts. Then the inbox: every call, recorded and transcribed.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Bexley would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each shop pays you $504 a month ($99 + 900 min × $0.45)
At the recommended price, that is $4,140 to $5,940 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for body shops.
What the agent connects to today. More on the way.
Cal.com
Estimates booked on the shop’s calendar during the call: Collision Estimate, 30 minutes, and Drop-Off, 15 minutes.
Your NetSapiens PBX
Deployed in three clicks on its own extension. Warm transfer to the office manager; Front Desk queue; staff by name.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Estimate confirmations by text from the shop’s own number; message-taken alerts to the estimator or office by email or text.
Your own Bandwidth messaging account, with a number per shop.
Google Business Profile
Setup reads services and hours from the shop’s listing or website; estimate times, drop-off and pickup rules from added files.
Questions providers ask about body shops.
Short, true answers. The agent answers most of them itself on a call.
Not with a script like Bexley’s, which keeps it off what a policy covers, who is at fault and what an insurer pays. It books the estimate and sends claim questions to the estimator as a message or warm transfer.
Not by itself: it never guesses a date. It takes the name and the car, then a warm transfer to the office manager or a message with an alert. Shop-management software isn’t connected today; any MCP server can be attached.
The shop writes that scenario. Bexley’s takes the name, the car, where it is and a callback number, then a warm transfer to the estimator or a message and an alert. It doesn’t dispatch; the tow is the shop’s call.
Yes. It speaks 25+ languages, Spanish included, and answers in the language the caller uses. Nothing to set up.
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