The 11:00 a.m. “do you have it in stock?” call. Sell every store the answer, under your name.
At 11:00 the owner folds sweaters; the caller has the next store open. Your voice AI agent answers, under your name, and reads the Shopify stock count while she holds.
Navy wool throw: 3 in stock
to (207) 555-0166
A day on Bellwether’s line.
Every call a store can’t afford to miss, answered under your name.
- 9:10AM
“Where’s my order?” on a Monday.
Weekend orders become Monday lookups, and each one pulls the owner off the floor.
Your agentReads the order’s status, tracking and delivery estimate from Shopify, by order number or the caller’s number. Read-only; privacy mode is automatic.
Bring it upWhen the owner says Mondays are all order lookups.
- 11:00AMSee this call ↓
“Do you have it in stock?”
One person on the floor, with a customer. The caller buys where someone answered.
Your agentReads the count from the store’s Shopify account while she holds: “our system shows three.” It can’t hold one; that’s a message for the counter.
Bring it upWhen the owner says the phone rings out during a sale.
- 3:35PM
“Open Sunday? Is Marit in?”
Hours, parking, a customer asking for Marit. Whoever’s at the register answers between sales.
Your agentAnswers hours, parking and the return policy from the store’s own pages. “Is Marit in?” is a warm transfer to Marit Solheim, briefed first.
Bring it upWhen the owner says the register is also the phone.
Three calls Bellwether would have lost, answered under your name. On its September minutes, a day on its line is about 15 minutes: $6.75 at $0.45 a minute, on top of $99 a month.
What callers hear.
A customer calls Bellwether Goods from her car: is the wool throw on the website in the store? Its agent comes from Halyard Telecom, a NetSapiens service provider.
- 11:00 AM
Greer answers under Bellwether’s number.
When the counter can’t pick up, the answering rule sends the line to Greer’s extension, 40000.
- 11:01 AM
It reads the stock while she holds.
The Stock Question scenario reads the count from Bellwether’s Shopify account, read-only; the call goes into privacy mode.
- 11:02 AM
Texted, filed, kept private.
Directions texted from the store’s number; the recording in the inbox, transcript and summary withheld by privacy mode.
Greer’s call for Bellwether Goods, as Halyard Telecom’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Bellwether Goods and Greer moved to the Stock Question scenario. Greer checked stock (Navy wool throw: 3 in stock) and texted the caller.
Add the return policy, shipping times and holiday hours to the knowledge base before the demo: the next three questions. The activation screen shows when the store misses calls.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Bellwether would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each store pays you $297 a month ($99 + 440 min × $0.45)
At the recommended price, that is $2,530 to $3,410 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for retail stores.
What the agent connects to today. More on the way.
Shopify
Read-only lookups on the store’s Shopify account: stock counts, and order status, tracking and delivery estimate. Privacy mode is automatic.
The store connects its own Shopify account.
Your NetSapiens PBX
Deployed in three clicks on its own extension and number. Transfers to staff by name, with a briefing first.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Directions by text from the store’s own number; message-taken alerts to the counter by email or text.
Your own Bandwidth messaging account, with a number per store.
Google Business Profile
Name, address and hours from the listing or website; return policy and holiday hours from the pages it adds.
Questions providers ask about retail stores.
Short, true answers. The agent answers most of them itself on a call.
For a store on Shopify, yes: it reads the count Shopify shows (“our system shows three”). It can’t see the shelf or hold an item. Other inventory software isn’t connected today; without Shopify, it transfers the question to the floor.
No. Shopify access is read-only: status, tracking and the delivery estimate, roughly the last 60 days. It can’t change an address, cancel, refund or take a payment. A change request becomes a message; staff get the alert at once.
A Shopify lookup puts the call in privacy mode automatically: transcript, summary and sentiment are withheld; the recording stays. With Shopify attached, the message-taken alert carries name and number only. Specific compliance requirements? Bring them to the demo.
Yes. It speaks 25+ languages, Spanish included, and answers in the language the caller uses. Nothing to set up.
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