The 8:00 a.m. moving-day call. Sell every mover the answer, under your name.
At 8:00 the dispatcher is busy; the customer in an empty living room gets a ring-out. Your voice AI agent answers, under your name, and gets dispatch on the line.
Yvette Marchand - 210 briefed, on the line
A day on Tallgrass’s line.
Every call a moving company can’t afford to miss, answered under your name.
- 8:00AMSee this call ↓
“Where’s my truck?” at 8:00 a.m.
Due by eight, no truck. Dispatch is on another call; she gets the ring-out.
Your agentAsks the name, address and arrival window, then a warm transfer to the dispatcher, briefed first. It can’t see the trucks.
Bring it upWhen the owner says moving mornings are all status calls.
- 12:30PM
“How much to move a two-bedroom?”
The estimator is out measuring. The family books the mover who called back first.
Your agentAsks size, ZIP codes and date, books an In-Home Estimate on the company’s Cal.com calendar, and texts a confirmation. The estimate stays with the estimator.
Bring it upWhen the owner says quotes go to whoever calls back first.
- 3:45PM
“Do you have a 10-by-10 open?”
The storage manager is out at a unit. Callers rent where someone answered.
Your agentAnswers gate hours, unit sizes and prices. It can’t see open units, so size and move-in date become a message the office sees at once.
Bring it upWhen they run storage too, and the office is one person.
Three calls Tallgrass would have lost, answered under your name. On its September minutes, a day on its line is about 37 minutes: $16.65 at $0.45 a minute, on top of $99 a month.
What callers hear.
No truck at eight, so a customer calls Tallgrass Moving & Storage. Its agent comes from Quarrystone IT, an IT company that runs its customers’ phones on NetSapiens.
- 8:00 AM
Ottilie answers under Tallgrass’s number.
When the office is on other calls, the no-answer rule points the main line at Ottilie’s extension, 40000.
- 8:01 AM
It briefs dispatch, then connects.
A warm transfer through Quarrystone’s PBX: Yvette hears who is calling and why before the call connects.
- 6:30 PM
In the inbox by day’s end.
The recording, transcript and summary, marked transferred, in Tallgrass’s inbox inside Quarrystone’s portal; the minutes on Quarrystone’s usage.
Ottilie’s call for Tallgrass Moving & Storage, as Quarrystone IT’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Tallgrass Moving & Storage and Ottilie moved to the Moving Day scenario. Ottilie warm-transferred the call to Yvette Marchand (extension 210).
Give the storage side its own agent, extension and knowledge base: one more line item on a seat you already bill. Moving peaks at month-end and all summer.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Tallgrass would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each company pays you $594 a month ($99 + 1,100 min × $0.45)
At the recommended price, that is $4,840 to $7,040 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for moving and storage.
What the agent connects to today. More on the way.
Cal.com
Estimates booked during the call: In-Home Estimate, 45 minutes, with Video Estimate, 20 minutes, as a second event type.
Your NetSapiens PBX
Deployed in three clicks on its own extension and number. Warm transfers to dispatch, briefed first; another agent for storage.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Estimate confirmations by text from the company’s own number; message-taken alerts to dispatch or the office by email or text.
Your own Bandwidth messaging account, with a number per company.
Google Business Profile
Name, service area and hours from the listing or website; rates, minimums and unit sizes from the pages it adds.
Questions providers ask about moving and storage companies.
Short, true answers. The agent answers most of them itself on a call.
No: it can’t see the schedule or the trucks. It takes the name, address and arrival window, then a warm transfer to dispatch, briefed first; if dispatch can’t take it, a message and an alert. Tracking software isn’t connected today.
Only what the company puts in its knowledge base: the hourly rate, the minimum, crew and truck sizes. The estimate for a particular move stays with the estimator, so it books an in-home estimate on the company’s Cal.com calendar.
It doesn’t take claims or rule on one. It takes a message (name, number, move date, what happened), and the message-taken alert reaches the office while the customer is still on the line.
Yes. It speaks 25+ languages, Spanish included, and answers in the language the caller uses. Nothing to set up.
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