The 6:30 p.m. “can you help us tonight?” call. Sell every nonprofit the answer, under your name.
At 6:30 volunteers are unloading a truck; a mother with no food gets no answer. Your voice AI agent answers, under your name, and gets the coordinator on the line.
Loretta Haines - 120 briefed, on the line
A day on Northgate’s line.
Every call a nonprofit can’t afford to miss, answered under your name.
- 10:35AM
“Do you need volunteers Saturday?”
A church group calls on the coordinator’s day off and signs up across town.
Your agentAsks the group’s size and the day, books a Volunteer Orientation on the pantry’s Cal.com calendar while the caller holds, and texts the sign-up link.
Bring it upWhen the director says the volunteer coordinator is part-time.
- 5:45PM
The 5:45 p.m. donation drop-off.
A donor with a trunk of cans gets no answer. The cans go elsewhere.
Your agentAnswers drop-off hours and what the pantry can’t take, texts the donation link, and takes no payments. “Is Yolanda in?” reaches the director by name.
Bring it upWhen the director mentions the holiday food drive, or end-of-year giving.
- 6:30PMSee this call ↓
“Can you help us tonight?”
The phone rings out while volunteers unload a truck. She may not call again.
Your agentPromises nothing. Says what the pantry wrote down: hours, where to come, what to bring. Then a warm transfer to the evening coordinator, briefed first.
Bring it upWhen the director says nobody can hear the phone from the warehouse.
Three calls Northgate would have lost, answered under your name. On its September minutes, a day on its line is about 24 minutes: $10.80 at $0.45 a minute, on top of $99 a month.
What callers hear.
A mother out of food calls Northgate Neighbors Food Pantry at 6:30 p.m. Its agent comes from Bramblelink MSP, a managed service provider that runs its customers’ phones on NetSapiens.
- 6:30 PM
Briar answers under Northgate’s number.
After the office closes at five, the answering rule points the line at Briar’s extension, 40000.
- 6:31 PM
It promises nothing, and briefs the coordinator.
A warm transfer through Bramblelink’s PBX: Loretta hears who is calling and why before the call connects.
- 8:00 AM
Waiting in the inbox on Saturday.
The recording, transcript and summary, marked transferred, in Northgate’s inbox inside Bramblelink’s portal; the minutes on Bramblelink’s usage.
Briar’s call for Northgate Neighbors Food Pantry, as Bramblelink MSP’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Northgate Neighbors Food Pantry and Briar moved to the Help Tonight scenario. Briar warm-transferred the call to Loretta Haines (extension 120).
Directors fear the phone saying the wrong thing to someone in need. Lead with Northgate’s script: it never promises food or decides who qualifies. Then the inbox and alerts.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Northgate would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each nonprofit pays you $423 a month ($99 + 720 min × $0.45)
At the recommended price, that is $3,510 to $4,950 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for nonprofits.
What the agent connects to today. More on the way.
Your NetSapiens PBX
Deployed in three clicks on its own extension and number. Warm transfers to staff by name, with a briefing first.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Cal.com
Bookings on the nonprofit’s calendar during the call: Volunteer Orientation, 30 minutes, and Group Volunteer Day.
Texting, through your Bandwidth account
Sign-up and donation links by text from the nonprofit’s own number; message-taken alerts to the coordinator by email or text.
Your own Bandwidth messaging account, with a number per nonprofit.
Google Business Profile
Name, address and hours from the listing or website; distribution hours and what to bring from the pages it adds.
Questions providers ask about nonprofits.
Short, true answers. The agent answers most of them itself on a call.
No. It says only what the nonprofit wrote down: hours, where to come, what to bring. Northgate’s script never says who qualifies or promises a box; “help us tonight” goes to a person, or becomes a message and an alert.
By the nonprofit’s script. The good ones are short: let the caller finish, say what’s written, bring in a person. A sentiment alert reaches staff right after a call that went badly. It doesn’t counsel or screen callers.
No. It asks for a name, a number and what the caller needs; donor and case-management software isn’t connected today. Those details go to the inbox and the message-taken alert. Specific compliance requirements? Bring them to the demo.
Yes. It speaks 25+ languages, Spanish included, and answers in the language the caller uses. Nothing to set up.
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