The 4:55 p.m. permit-office call. Sell every town hall the answer, under your name.
At 4:55 the clerks are closing out the day, and the caller phones a council member instead. Your voice AI agent answers under your name and books a counter appointment.
2 open slots: Thu 8:30 AM, Thu 10:00 AM
to (330) 555-0146
A day on Wrenfield’s line.
Every call a town office can’t afford to miss, answered under your name.
- 9:15AM
“Why is my water bill high?”
The billing clerk is busy; the resident rings out and calls back twice, angrier.
Your agentAnswers due dates and ways to pay, never a balance. “Why is my bill high?” is a warm transfer to the billing clerk, briefed first.
Bring it upWhen the town clerk says billing week buries the front counter.
- 1:25PM
“Where do I report a pothole?”
Every department has a number nobody remembers; whoever picks up routes calls all morning.
Your agentTransfers to the Public Works queue or the assessor by name. A pothole report becomes a message with the street; public works gets the alert.
Bring it upWhen residents call council members at home because nobody picks up.
- 4:55PMSee this call ↓
The 4:55 p.m. permit-office call.
The counter closes at 5:00; the deck-permit caller rings out and tries again tomorrow.
Your agentSays only what the town wrote down: checklist, fees, hours, never whether a project needs a permit. Books a Permit Counter Appointment, texts the checklist.
Bring it upWhen the clerk says the phone is loudest at five to five.
Three calls Wrenfield would have lost, answered under your name. On its September minutes, a day on its line is about 30 minutes: $13.50 at $0.45 a minute, on top of $99 a month.
What callers hear.
A homeowner replacing his back deck calls the Town of Wrenfield five minutes before town hall closes. Wrenfield’s agent comes from Halyard Telecom, a NetSapiens service provider.
- 4:55 PM
Greer answers under Wrenfield’s number.
The town’s answering rule points the line at Greer’s extension, 40000, when the clerks are on other calls.
- 4:56 PM
It says what the town wrote, no more.
The Permit Questions scenario gives the checklist, says the building department decides, and checks Wrenfield’s Cal.com calendar.
- 4:58 PM
Booked, texted, filed.
Thursday 8:30 on the calendar; checklist link texted from the town’s number; recording and summary in the inbox.
Greer’s call for Town of Wrenfield, as Halyard Telecom’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Town of Wrenfield and Greer moved to the Permit Questions scenario. Greer checked availability, booked an appointment (Thu 8:30 AM, Permit Counter Appointment) and texted the caller.
A town answers to residents and its council, so sell the record too: every call in the inbox with recording, transcript and summary; Insights shows what residents called about.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Wrenfield would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each office pays you $504 a month ($99 + 900 min × $0.45)
At the recommended price, that is $4,140 to $5,940 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for government.
What the agent connects to today. More on the way.
Cal.com
Permit Counter Appointment, 20 minutes, and Plan Review Meeting, 30 minutes, booked on the town’s calendar during the call.
Your NetSapiens PBX
Deployed in three clicks. Transfers to the Public Works queue, the billing clerk or the assessor by name, or voicemail.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Checklist and bill-pay links by text from the town’s number; message-taken alerts to any department by email or text.
Your own Bandwidth messaging account, with a number per office.
Google Business Profile
Setup reads hours from the town’s listing or website; fees, checklists and trash days from added files, refreshed on republish.
Questions providers ask about municipal offices.
Short, true answers. The agent answers most of them itself on a call.
No. It never decides what a project needs, whether an application will be approved or what a job will cost. It says what the town wrote down, books a counter appointment, and sends project questions to the building department.
No; utility billing and permit software isn’t connected today. “Where’s my permit?” and “why is my bill high?” go to the building department or billing clerk, as a warm transfer or a message. Any MCP server can be attached.
A name, a number, the street if asked, and a short reason. They go to the town’s inbox in your portal with the recording, and by alert to whoever the town chooses. Specific compliance requirements? Bring them to the demo.
Yes. It speaks 25+ languages, Spanish included, and answers in the language the caller uses. Nothing to set up.
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