The 2:40 p.m. quote-request call. Sell every fab shop the answer, under your name.
At 2:40 the estimator is on the floor, and the buyer’s drawing goes to the next shop. Your voice AI agent answers, under your name, and books the quote call.
to (574) 555-0114
Thu 10:00 AM, Quote Call
A day on Rourke’s line.
Every call a metal fabrication shop can’t afford to miss, answered under your name.
- 9:50AM
“Which plant is my job at?”
Three plants, one number. Whoever answers hunts for the right extension.
Your agentEach plant gets its own agent, extension, number and knowledge base. The main line asks which plant, or hears “I need Beloit,” and transfers there.
Bring it upWhen the owner says one desk answers for all three plants.
- 11:25AM
“Is my order ready for pickup?”
Drivers and customers call all day, and the shipping clerk is on a forklift.
Your agentAnswers receiving hours, dock address and pickup rules. “Is my order ready?” is a warm transfer to the shipping clerk, who hears a briefing first.
Bring it upWhen the owner says the shipping clerk lives on the phone.
- 2:40PMSee this call ↓
The 2:40 p.m. quote request.
The estimator is on the floor, so the print goes to the next shop.
Your agentTakes the part, quantity and due date, texts the link to the RFQ form for the drawings, and books a Quote Call with the estimator.
Bring it upWhen the owner says quotes go to whoever calls back first.
Three calls Rourke would have lost, answered under your name. On its September minutes, a day on its line is about 36 minutes: $16.20 at $0.45 a minute, on top of $99 a month.
What callers hear.
A buyer calls Rourke Metalworks with a drawing and a due date. Its agent comes from Bramblelink MSP, a managed service provider that runs its customers’ phones on NetSapiens.
- 2:40 PM
Briar answers under Rourke’s number.
The estimator’s no-answer rule points the call at Briar’s extension, 40000, when he is on the floor.
- 2:41 PM
It takes the request, texts the quote form.
The Quote Request scenario takes the part, quantity and due date, texts the RFQ link from Rourke’s number.
- 2:43 PM
Booked, texted, filed.
Thursday 10:00 on Rourke’s calendar; recording and summary in the inbox when the estimator is off the floor.
Briar’s call for Rourke Metalworks, as Bramblelink MSP’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Rourke Metalworks and Briar moved to the Quote Request scenario. Briar texted the caller, checked availability and booked an appointment (Thu 10:00 AM, Quote Call).
Several plants means several lines under one name. Rourke runs an agent on each, with its own number and knowledge base: another line item on a seat you already bill.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Rourke would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each shop pays you $589.50 a month ($99 + 1,090 min × $0.45)
At the recommended price, that is $4,805 to $6,985 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for metal fabrication.
What the agent connects to today. More on the way.
Cal.com
Quote Call, 15 minutes, and Shop Visit, 30 minutes, booked during the call. Each plant’s agent has its own calendar.
Your NetSapiens PBX
Deployed in three clicks, once per plant. Transfers to each plant’s queue, the estimator or shipping by name, or voicemail.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
The RFQ form link, texted from the shop’s number; message-taken alerts to the estimator or shipping by email or text.
Your own Bandwidth messaging account, with a number per shop.
Google Business Profile
Setup reads services and hours from the shop’s listing or website; materials and each plant’s dock hours from added files.
Questions providers ask about metal fabrication shops.
Short, true answers. The agent answers most of them itself on a call.
Each location gets its own agent, extension, number, scenarios, knowledge base and inbox, deployed in three clicks. The main line asks which plant, or takes “I need Beloit,” and transfers there through your PBX. Insights filters by agent.
No. The estimator writes every quote. It takes the part, material, quantity and due date, texts the RFQ link for the drawings, and books a quote call. It answers only what the shop has written down: materials, minimum order, hours.
Not by itself: ERP and job-tracking software isn’t connected today, so it never guesses a status. It takes the PO number, then a warm transfer to shipping or a message with an alert. Any MCP server can be attached.
Yes. It speaks 25+ languages, Spanish included, and answers in the language the caller uses. Nothing to set up: it follows the caller, whether a buyer, a driver at the gate or a vendor.
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