The 3:00 p.m. “where’s my order?” call. Sell every operations team the answer, under your name.
At 3:00 the coordinator is on the dock; “where’s my order?” rings out. Your voice AI agent answers, under your name, and reads the order from Shopify while she holds.
Shipped Tue, estimated delivery Fri
Ruben Salazar - 130 briefed, on the line
A day on Cadwell’s line.
Every call an operations team can’t afford to miss, answered under your name.
- 7:45AM
“Where do I back in?”
Carriers, suppliers and returns all call the ops desk, one person on the dock.
Your agentDrivers go to the Receiving queue; “Corinne in purchasing” is reached by name. A return becomes a message, and the team is alerted at once.
Bring it upWhen the ops manager says she’s the receptionist, dispatcher and dock supervisor.
- 10:30AM
“When will it get here?”
Delivery windows are taped by the dock. Each call pulls her off the floor.
Your agentAnswers cut-off and delivery windows from the knowledge base; an order’s date comes from Shopify. A change is a warm transfer to shipping, briefed first.
Bring it upWhen they mention the cut-off, or the sheet taped by the dock.
- 3:00PMSee this call ↓
The 3:00 p.m. “where’s my order?”
The same question all afternoon, and every answer means leaving the pick aisle.
Your agentFinds the Shopify order by order number or the caller’s number and reads back status, delivery estimate and items. Read-only; privacy mode is automatic.
Bring it upWhen the operations manager says tracking numbers take her whole afternoon.
Three calls Cadwell would have lost, answered under your name. On its September minutes, a day on its line is about 41 minutes: $18.45 at $0.45 a minute, on top of $99 a month.
What callers hear.
A contractor waiting on a tile saw calls Cadwell Supply Co. at three. Its agent comes from Quarrystone IT, an IT company that runs its customers’ phones on NetSapiens.
- 3:00 PM
Ottilie answers under Cadwell’s number.
When the ops desk is busy or away, the answering rules point the call at Ottilie’s extension, 40000.
- 3:01 PM
It reads the order while the caller holds.
The Order Status scenario takes the order number, then reads Cadwell’s Shopify store, read-only: status, delivery estimate, items.
- 3:02 PM
Routed to the desk that can change it.
A warm transfer to Ruben at shipping, who changes the address. Privacy mode withholds transcript and summary.
Ottilie’s call for Cadwell Supply Co., as Quarrystone IT’s customer sees it in the inbox: the recording, the transcript with the tools it ran, and its summary. A caller reached Cadwell Supply Co. and Ottilie moved to the Order Status scenario. Ottilie looked up the order (Shipped Tue, estimated delivery Fri) and warm-transferred the call to Ruben Salazar (extension 130).
Ask first whether the company sells on Shopify. Sell the order-status line as its own number on the packing slips, with a second agent behind it: one more line item.
What you could charge.
The recommended price is $99 a month plus $0.35 to $0.55 a minute, and you set your own. Here is what Cadwell would pay, with its September minutes.
The recommended price
$99 a month, plus $0.35 to $0.55 a minute.
You set your own.
Each company pays you $648 a month ($99 + 1,220 min × $0.45)
At the recommended price, that is $5,260 to $7,700 a month.
Sell it your way: per minute, with minutes included, or flat. The price your customers see is yours.
Integrations that matter for operations teams.
What the agent connects to today. More on the way.
Shopify
Read-only order lookups: status, tracking, delivery estimate and items, by order number or the caller’s number. Privacy mode is automatic.
The company connects its own Shopify store.
Your NetSapiens PBX
Deployed in three clicks on its own extension and number. Warm transfers to shipping, briefed first; the Receiving queue.
We set up the warm-transfer trunk. Dial-by-name needs Announce in Audio Directory on.
Texting, through your Bandwidth account
Message-taken alerts to the shipping desk and the ops team by email or text; two-way texting in the same inbox.
Your own Bandwidth messaging account, with a number per company.
Google Business Profile
Name, address and hours from the listing or website; cut-off, delivery windows and returns policy from the pages it adds.
Questions providers ask about operations teams.
Short, true answers. The agent answers most of them itself on a call.
What Shopify shows: status, tracking, delivery estimate and items, by order number or, when the store allows it, the caller’s number; roughly the last 60 days of orders. Privacy mode is automatic. Specific compliance requirements? Bring them to the demo.
No. The lookup is read-only: no address changes, cancellations or refunds. A change goes to the shipping desk, briefed first; if the desk can’t take it, the agent takes a message and alerts the team.
Shopify, for orders. Warehouse and shipping software isn’t connected today, so an order that lives only there gets the delivery windows from the knowledge base, not a status. Any MCP server can be attached.
Yes, from the knowledge base: the same-day cut-off, the ground and freight windows, the returns address. Add pages, text and files, and republish to refresh. A particular order’s date is its Shopify delivery estimate.
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